MICHAEL DEHANEY
dehaney21@gmail.com
+1.876.877.6511
Education
- HEART Trust Eastern TVET Institute - Stony Hill
- NCTVET/NVQ-J Certificate in Network Support (Network Technician) Level II
- Cisco IT Essentials Certificate of Completion
- Seaforth High School - Evening Institute
- Information Technology (Grade I)
- Phillips Institute
- Mathematics (Grade II)
- St. Thomas Technical High School
- Technical Drawing (Grade III)
- Visual Arts (Grade III)
- Integrated Science (Grade II)
- Social Studies (Grade II)
- English Language (Grade III)
CSEC Examination Certification(s) obtained:
CSEC Examination Certification(s) obtained:
Diploma
CSEC Examination Certification(s) obtained:
Work Experience
- St. Andrew High School for Girls
- Computer Lab Technician I
- To identify, troubleshoot, rectify, and document all computer related problems in computer laboratories and departments.
- Repair or service computer hardware all computers and other devices in assigned areas.
- Implement preventative maintenance programme on all computers, printers and computing devices to reduce down time.
- Keep inventory and resupply stocks of ink and toner cartridges, peripheral devices, cables and consumables in the Information Technology Department and Staff Room.
- Assist teachers in setting up equipment needed for classes in the computer labs.
- Assist Network Adminstrator in resolving the network infrastructure problems when they arise.
- Supervise and assist students in printing, scanning and other computer related issues.
- Conduent Business Services, LLC
- Customer Service Associate (Technical Support II)
- Provide customer service and technical troubleshooting solutions for Counter-top Credit Card Processing terminals, such as, the VeriFone VX520/VX680, Dejavoo Z8/Z9/Z11, PAX S80, FD130 and Swipe Simple mPOS card reader for mobile devices.
- Make documentation of merchant’s inquiries and solutions to problems for future reference using Microsoft Office Suite applications and custom web applications.
- Aid other work colleagues in resolving issues and completing task.
- St. Thomas Health Services
- Freelance Network Technician
- I was hired to implement a plan and execute to install a Cat6 Ethernet cable and connect the Cat6 Ethernet cable to an office desktop computer.
- Flow Telecommunication Company
- Technician (Intern)
- I was placed at a ‘Flow’ telephone exchange station, through the Heart Trust Eastern TVET Institute work experience programme for one month. During this time, I was supervised and taught by a senior technician about the daily operations at the Montrose Telephone Exchange at Hillcrest Ave, Hope Road, Kingston.
- St. Thomas Health Services
- Vector Control Aide (Temporary)
- I went into communities and inspect homes for mosquito breeding sites. Hand-out pamphlets and flyers to educate homeowners and businesses owners on how to better prevent mosquito breeding.
- St. Thomas Parish Library
- Assistant Librarian
- I assisted the head librarian in daily operation of the library by helping persons who use the library during the summer for three weeks in the month of July. I applied for this job through the National Youth Service Summer Programme.
Skills
- Windows OS Troubleshooting and Repair
- Printer Installation and Configuration
- PC Assembly and Disassembly
- Ethernet Cable Installation
- PC Hardware Installation and Maintenance
- Network Troubleshooting and Maintenance
- Web Development - HTML, CSS